Why do employees ignore those mobile UC clients?

Home > Tango Networks Blog Why do employees ignore those mobile UC clients?

May 2, 2017

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The promise of mobile Unified Communications ran into a stumbling block: less-than-stellar adoption of the mobile phone clients by employees.

Why is it so hard to get employees to use those mobile phone clients and apps? What can we do about it?

The Mobile UC Promise

For more than a decade now, the promise of mobilized Unified Communications has been a tantalizing vision.

Picture your employees being able to perform any business calling function from their mobile phones, while you exercise control and policy enforcement on those devices as if they were landline extensions. This type of communications can be the backbone of today’s work-anywhere, work-anytime enterprise.

But the reality is that these capabilities have remained just out of reach for many companies.

The culprit is that employees just don’t take to the typical mobility clients that must be used to integrate their mobile devices with the corporate communication systems.

Adoption Challenges

There are a range of issues that hold employees back from embracing the mobile clients that are used to enable mobile UC.

Clunky interfaces: Unless the mobile phone client mirrors the phone’s native dialer interface very closely, you are asking employees to learn two ways of placing a call. While it might not seem like much of a request, in practice your employees will gravitate to the natural, intuitive ways that they use their phones today and ignore the clunky or non-intuitive ones.

Training & Support: One of the headaches for the IT department in smartphone client adoption is the user training, troubleshooting and re-training associated with the smartphone clients. How can you minimize that burden? 

Mixed vendor environments: Wainhouse Research reports that a third of enterprises have deployed unified communications systems from two or more vendors. So the user experience becomes that much more complicated. Which app do I have to use to call this customer back? Do I have to use a different app if I am on WiFi in the office, or if I am calling internationally? 

Mobilized Enterprise Communications Done Right

The Kinetic Communications Platform from Tango Networks smooths the path to mobile UC adoption by creating the simplest mobility experience for your users.

Intuitive experience: The Kinetic platform can enable your users to place corporate calls using their smartphone’s native dialer – the “Green Button” - even on personal devices in a BYOD program. The platform turns the user’s mobile phone into an extension of the corporate communication system, just like it was a landline extension. 

Training minimized: If a user knows how to use their mobile phone, then they can use it with your communications system thanks to the Kinetic platform. Check out the simplicity of activating business calling features with the platform:

Business Calling Demo

Business Conferencing Demo

Single Number Reach

Seamless multi-vendor support: The Kinetic platform is a software-defined system, meaning it integrates and orchestrates across communications systems from multiple vendors. This simplifies your users’ experiences so they can get on with business.

Learn more about our solutions for mobilized enterprise communications and contact us today for a personalized demonstration.

 

Tagged : mobile UC, mobile, identity management

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