March 20, 2018
But before you put your customer-facing employees into “text first” mode, it’s important to remember that typical text communications take place outside the scope of your compliance programs and other enterprise systems.
For example, typical Short Message Service (SMS) texting is a function that is native to the mobile network. If your employees are texting with customers on their mobile phones, then these communications can take place entirely outside of your communications systems and processes.
This is why we have been working with a number of our customers on SMS-enabling their enterprise communications systems.
The Tango Networks’ solutions for Business Number Messaging permit your employees to send text messages from their work phone numbers.
The Business Number Messaging solutions put you in control so you can enforce compliance with communications monitoring, recording and archiving requirements. That means your users’ text messages can be compliant with regulatory rules or your communications quality assurance programs.
- Enable your users to send mobile SMS messages from their business numbers
- Retain your users’ business identity throughout communications with customers and external parties
- Permit centralized recording of text messages to ensure compliance with FINRA, MiFID II and other requirements