The impact of Customer Experience Management (CXM) is undeniable.
Companies that proactively manage the customer experience regularly outperform others in terms of customer retention, satisfaction and, as research show, profitability.
Lathan Lewis, Chief Business Development Officer at Tango Networks
Lathan, with more than 15 years of telecom industry experience and multiple patents, serves as Tango Networks’ vice president of business development. His prior experience includes Nortel where he focused on wireline, enterprise, and next generation wireless technologies. Lewis has a computer science degree from Texas A&M and an MBA from the University of Texas at Dallas.
Recent Posts
October 11, 2021
Recent Posts
Posts by Topic
- mobile workforce (120)
- Tango Networks (113)
- mobile UC (109)
- Mobile-First (100)
- fixed mobile convergence (83)
- BYOD (82)
- mobile call recording (76)
- mobile (74)
- mobility (66)
- Mobile-X (65)
- Kinetic Cloud (56)
- compliance (52)
- enterprise mobility (51)
- remote workers (50)
- teleworker (41)
- teleworking (41)
- mobile call compliance (38)
- mobile unified communications (38)
- identity management (37)
- telecommuting (32)
- Cisco Jabber (31)
- MiFID II (30)
- enterprise (29)
- work from home (26)
- call recording (25)
- telework (25)
- customer experience (24)
- Cisco instant messaging (21)
- business continuity (21)
- mobile world congress (20)
- Workforce Optimization (WFO) (18)
- Enterprise Text Messaging (17)
- mobile customer engagement (17)
- FMC (14)
- security (14)
- News (13)
- dual phone identities (12)
- Cisco client (11)
- Microsoft Teams (11)
- Responsible Driver System (11)
- distracted driving (11)
- dual-identity smartphone (11)
- healthcare mobile trends (10)
- mobile call archiving (10)
- mobile call recording in the cloud (10)
- hybrid working (9)
- Industry Commentary (8)
- Product Update (8)
- salesforce (8)
- Microsoft (7)
- Second wave mobility (7)
- Tango Extend (7)
- mobile call recording app (7)
- MVNO (6)
- Policy Enforcement (6)
- customer journey (6)
- dual SIM identities (6)
- wireless business continuity (6)
- Support (5)
- Telehealth (5)
- Verint (5)
- Webex Teams (5)
- corporate identity (5)
- eSIM (5)
- eSIM for business (5)
- healthcare mobility trends (5)
- safe driving policies (5)
- wireless (5)
- 5G (4)
- Hybrid work (4)
- Second Waver Mobility (4)
- Sprint (4)
- Telemedicine (4)
- Uncategorized (4)
- Video (4)
- digital transformation (4)
- iphone (4)
- Cisco Webex (3)
- Cisco Webex Teams (3)
- Cloud PBX (3)
- BlackBerry (2)
- GDPR (2)
- MWC19 (2)
- Regulatory News (2)
- mobile call recording for BlackBerry (2)
- 2nd sim (1)
- 3G shutdown (1)
- Avaya Aura Platform (1)
- Avaya Devconnect technology partners (1)
- Avaya SPP (1)
- Avaya enterprise communications (1)
- Avaya mobile app (1)
- Avaya mobility solution (1)
- Business Messaging for Spark (1)
- CBRS (1)
- Campus Control (1)
- Cisco (1)
- Cisco Spark (1)
- Global Pass (1)
- IAGU Converge conference (1)
- IAUG 2015 (1)
- ISDN to SIP (1)
- Knox security (1)
- Pricing (1)
- Private LTE (1)
- RingCentral (1)
- SIP (1)
- Samsung smartphone (1)
- Spring Valley South Carolina (1)
- Webinars (1)
- contact center (1)
- mifid (1)
- school policy server (1)
- second sim (1)
- simple (1)